FAQ

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About Springfree Trampoline

Why is a Springfree Trampoline safer than other trampoline models?
The Springfree Trampoline patented design features have eliminated 90% of product related trampoline injuries. The key features that make Springfree the world’s safest are:

Mat rods provide the safest bounce - Instead of springs which tend to rust and trap toes and feet, Springfree’s revolutionary design uses patented flexible rods. The rods provide a smooth, non-jarring bounce and lie beneath the jumping surface, out of harm’s way.

SoftEdge™ Mat removes hard edges - Our mat is 30 times more shock-absorbent than pads found on traditional trampolines.

The Springfree™ Trampoline SoftEdge™ is designed as a resilient surface that is safe to land on. It is not really designed as a bouncing surface. It is not as bouncy as the center, but it does have some bounce in it. We recommend that for best bouncing you should stay near the center of the mat, and consider the edge as a safety feature rather than a play area.

FlexiNet™ Safety Enclosure keeps the jumper on the trampoline - The patented FlexiNet enclosure has flexible rods to cushion jumpers and prevent falls. The jumper is directed back to the center and cannot make contact with the net rods. The zippered net also ensures jumpers cannot fall through the opening.

Frame situated beneath the jumping surface out of harm’s way – Additionally, with three layers of rust-preventative coating, our steel frames are built to endure even the most extreme weather.

For more information about our superior safety features and benefits check out this video.
Is a Springfree Trampoline as bouncy as a traditional trampoline?
Springfree Trampoline provides a bounce similar to a traditional, spring-based trampoline in terms of how high you can jump. More spaced weave means it pumps less air and instead gives the energy back to the jumper. You can get a lot more height with more spaced weave. Springfree Trampoline mat fabric provides weave equivalent to traditional trampolines of the same size.

However, the feel of the bounce differs as Springfree Trampoline has a smooth, non-jarring bounce. The fiberglass rods deliver a deep, soft bounce and a performance superior to springs and one that is much gentler on knees and joints for the jumper.
Why doesn't a Springfree Trampoline have pads around the edge?
The SoftEdge™ Mat itself has much more give than normal safety pads. In fact, the Springfree Trampoline edge is equivalent to the 70mm thick padding used on Olympic standard trampolines.

Traditional trampolines require safety pads to protect the jumper from falling on the steel frame, falling through or getting caught in the springs. However, independent safety tests show that these pads do not absorb enough impact to sufficiently protect jumpers from contact with the springs and frame. Springfree Trampoline’s superior design has completely removed the springs and steel frame at jumping level, so there is no need for safety pads.
Other trampolines have enclosures - what is different about the Springfree Trampoline enclosure?
Springfree Trampoline’s FlexiNet™ enclosure is strong yet provides a unique flexibility that gently redirects wayward jumpers back to the centre of the trampoline.

Some spring-based trampolines may have enclosures but they aren't flexible and are held up with rigid steel poles which introduce another impact risk. Basic enclosures only stop jumpers from falling off. There is a risk that these jumpers could make impact with the springs and frame.

The FlexiNet™ on a Springfree Trampoline is UV-resistant to prevent deterioration from the sun and other harsh weather conditions.
Can a jumper hit the ground even though there's a net?
Our FlexiNet™ enclosure system is designed to catch wayward jumpers and guide them safely back to the centre of the mat.

Even in cases where the FlexiNet is challenged by intentionally jumping into the top section of the enclosure, its proprietary design will maintain jumper safety. It is possible for a jumper to make the net flex to the ground but the FlexiNet will still absorb the jumper's impact and decrease the speed at which the jumper is lowered to the ground, minimizing the eventual impact.
Can I have a Springfree Trampoline without the enclosure?
All Springfree Trampolines are sold with the FlexiNet™ enclosure. While it is possible to install a Springfree Trampoline without the FlexiNet, we do not recommend doing so.

The FlexiNet enclosure is one of the most important safety components of the Springfree Trampoline. It is designed to gently guide jumpers back to the centre of the trampoline and eliminates the risk of them falling to the ground.

For more information about the safety enclosure net of your Springfree Trampoline, check out this short video.
Is my spring-based trampoline really that dangerous?
Yes! Recent figures show over 100,000+ kids globally end up in hospital emergency departments after injury on traditional trampolines. Springfree™ Trampoline is the only trampoline that has removed the design elements responsible for 90% of product related injuries from traditional trampolines.
Do the Springfree Trampoline rods twist?
Springfree Trampolines do not have any twisting action from the composite rods, it is lateral movement.

In fact, the effect is undetectable in normal use. Springfree™ Trampoline's patented fibreglass rods are designed to work in unison, to bend inwards as a jumper bounces, with about 0.3 of a degree of twist. This equates to ~5mm movement in a lateral direction, i.e. sideways/rotationally at the edge of the mat surface. All other movement is “axial”, or inwards, towards the centre of the mat. Heavier jumpers (upwards of 100 kgs) will generate more axial movement, but little to no more lateral/rotational movement at the mat edge. Lighter jumpers will generate less of both movements. This movement is not only undetectable in use, but provides no affect to jumpers.

For more information, check out this video.
Are the plastic covers necessary on the mat and net rods?
Yes. The high-performance rods on a Springfree Trampoline are housed in light plastic sheaths that protect the composite rods from UV deterioration. These sheaths may deteriorate over long periods of time as they take the full force of UV exposure, but they can be replaced.
Can you get splinters in your hands from the fibreglass?
All the hi-tech fibreglass rods in the Springfree™ Trampoline are housed in a light plastic sheath. This not only protects you from skin irritation or splinters, but it also protects the plastic in the rods from UV deterioration.
Why do you recommend only one jumper at a time?
While the Springfree Trampoline is the only trampoline to accomplish the elimination of 90% of product-related injuries from traditional trampolines, trampoline injuries can also occur from jumper collisions if more than one person jumps at a time. To ensure your family avoids injury altogether, we highly recommend enforcing the ‘one at a time rule’ when jumping on the Springfree Trampoline.

How much weight can a Springfree Trampoline take?

To understand the strength of a Springfree Trampoline, there are two weights you need to be aware of - the Structural Load Capacity and the Maximum Single User Weight. The first relates to strength and the second relates to safety.

The Structural Load Capacity is the amount of static weight a trampoline can hold. A Springfree is strong enough to hold more than 700kgs static load.

The Maximum Single User Weight is based on how heavy you are and how high you jump. It is about ensuring jumpers don’t ‘bottom out’ (touch the ground while jumping). This doesn’t mean someone over these weights can break or tip the trampoline as the trampoline can hold over 700kg static weight.

Springfree Model	Structural Load Capacity	Maximum User Weight
R30 Compact Round	600kgs	80kgs
R54 Compact Round	600kgs	80kgs
R79 Medium Round	700kgs	100kgs
O47 Medium Oval	600kgs	80kgs
O77 Medium Oval	700kgs	100kgs
O92 Large Oval	700kgs	100kgs
S113 Large Square	700kgs	100kgs
R132 Jumbo Round	700kgs	100kgs

Is the Springfree Trampoline weather-resistant? Can it stay up through all seasons?
All components of the Springfree Trampoline are weather-resistant, including UV stabilized mat and net rods, a galvanized and powder-coated steel frame and a UV stabilized polypropylene mat and safety enclosure.

Your Springfree Trampoline can be used all year and does not need to be covered or packed away even during the harshest summers or the coldest winters.

Springfree Trampoline mats can hold quite a lot of weight, but in very heavy snowfalls you will need to brush off the excess snow (with a soft-bristle brush, not a shovel) to avoid extra tension on the fiberglass mat rods located beneath the jumping surface.
Where is Springfree Trampoline made?
Did you know the Springfree Trampoline was invented right here in NZ at the University of Canterbury? When Dr Keith Alexander was developing the Springfree Trampoline he was focused on safety. Dr Keith and his team of engineers searched the globe for the best quality materials and components. The main component, the patented fiberglass rods are made in Gisborne and most of the plastics are from Christchurch. Further, as the business grew and we started exploring globally we decided the only way to ensure safety was to build our own factory, with our own employees and our own quality control facilities. Our manufacturing facilities are located in China and we are proud to report having one of the most stable workforces; having invested in education and childcare for our associates. We are the only trampoline sold in NZ that is fully, vertically integrated – from design, to manufacturing to dedicated offices and retail stores located within the NZ. In order to ensure the integrity of the world’s safest trampoline, it was important to us to oversee all aspects of the manufacturing, delivery and servicing – to maintain the superior safety and quality.

For more information check out this quick video which explains where the Springfree Trampoline comes from

Choosing a Springfree Trampoline

How much space do I need around a Springfree Trampoline?

The required air space is important for safety. A minimum of 1 metre clearance from the edge of the mat to any vertical barriers like a fence or a wall is recommended around the perimeter of the trampoline. The easiest way to figure the spacing would be to add that distance to the length and/or width of the chosen’s trampoline mat size. For example, for the 3.4m square you would need a clearance of 5.4 x 5.4m if it was for you to have that surrounded by features all around. That is not the footprint. That is the air space clearance you would need. Footprint is still the listed 3.4m square.

Minimum space required to set up each model:

Springfree Model	Trampoline Size	Minimum Space Required
R30 Mini Round	1.9m diameter	3.9 x 3.9m
R54 Compact Round	2.5m diameter	4.5 x 4.5m
R79 Medium Round	3m diameter	5 x 5m
R132 Jumbo Round	3.9m diameter	5.9 x 5.9m
O47 Compact Oval	1.9 x 2.7m	3.9 x 4.7m
O77 Medium Oval	2.4 x 3.4m	4.4 x 5.4m
O92 Large Oval	2.4 x 4m	4.4 x 6m
S113 Large Square	3.4 x 3.4m	5.4 x 5.4m

Where can I see and try a Springfree Trampoline?
Click here to find a Springfree Trampoline display site.

Buying a Springfree Trampoline

How do I purchase a Springfree Trampoline?
We provide many opportunities to buy a Springfree Trampoline – take your pick!

- Conveniently buy from our online shop
- Visit the Springfree Trampoline Store in Christchurch
- Call our Customer Care Team at 0800 586 772
- You can also reach our qualified agents via live chat on this website for all Springfree related questions and where and how to purchase
How is the trampoline delivered?
Springfree Trampoline is delivered nationwide by Mainfreight. When you order from Springfree Trampoline a tracking number will be provided to you via e-mail once the product ships.

If you are in Christchurch, you can collect your trampoline from our store in Upper Riccarton.

For more information, click here.
Does Springfree Trampoline offer finance options?
Springfree New Zealand offers 3 great finance options so you can play now and pay later!

Laybuy

Laybuy lets you receive your purchase now and spread the total cost over 6 weekly automatic payments. Interest Free. Simply select the Laybuy option at checkout. Laybuy Terms and Conditions

Afterpay

Buy now and pay in four interest-free installments over 6 weeks. Simply select the Afterpay option at the checkout.

Afterpay Terms and Conditions

QCard Interest Free Finance

12 Months No Payments & No Interest* on purchases $500 and over. Offer valid until further notice. Excludes online purchases. Lending criteria, $50 annual account fee, establishment fees, terms and conditions apply.

For additional questions, please contact Customer Care at 0800 586 772.
Is free shipping available on all orders?
Free shipping is only available for accessories. Trampolines are subject to different freight charges according to the delivery address and that is $100 freight charge within Christchurch, $145 metro South Island, $100 metro Auckland, $145 metro North Island (all areas outside of metro Auckland Zone), $170 to rural North Island and $220 for any remote rural throughout New Zealand. Spare parts are subject to a shipping charge as well.

For more information, click here.
What is your Springfree Trampoline Return Policy?
In accordance with consumer law, Springfree Trampoline does not offer refunds if you have just simply changed your mind. However, each refund enquiry is handled based on its individual circumstances and we welcome you to contact us to discuss your situation.

For more information, click here.
Where and when will you ship my order?
All orders for the North Island except for the Wellington area will be shipped from Auckland. Those to be delivered in the South Island and Wellington area will be shipped from Christchurch.

Shipping process can take up to 15 working days and begins once the payment is processed.
Can I cancel my order?
If you change your mind for any reason after placing your Springfree Trampoline order, you can cancel the order (without charges) if it has not been shipped. Please call us to determine if your order has shipped at 0800 586 772. Once an order has been placed, it can only be cancelled by phone, as emails are not recognized as a cancellation notice. In our commitment to customer care, please be assured that if your order has been shipped, you may return any unwanted items after you receive them in accordance with the Springfree Trampoline Return Policy (see question #22).
Is my personal information handled securely?
You can order securely and with confidence from Springfree Trampoline. Our privacy policy outlines our full privacy protection commitment. We confirm we do not store any credit card information, and confirm we look after your personal details with care. No details are provided to third party providers, outside of shipping information required to deliver your order.
How long is the warranty on a Springfree Trampoline?
Starting in September 2017, we are proud to be the only trampoline to offer a Trampoline Lifetime Warranty on every component. Don’t be fooled by other trampoline warranties – independent research has shown that certain components in competitors’ warranties have reduced warranty periods.

Springfree Trampoline warrants its products to be free of defects in material and workmanship under normal domestic use and service conditions which do not include general wear and tear, burns, cuts or snags.

If you purchased your Springfree prior to September 1, 2017 click here for warranty details.

Should your Springfree Trampoline be out of warranty and require Where can I find replacement parts? these can be purchased by calling our Customer Care Team at 0800 586 772.
Will someone come and install the Springfree Trampoline?
Springfree is pleased to offer professional installation services in Auckland, Wellington and Christchurch.

If installation is not available in your area, or you would prefer to self-install, we recommend you view the install hub on our website where installation tips and videos are available for your viewing.

Springfree also offers 3D step-by-step interactive instructions through the free BILT app. You can find more information about this feature here.

Owning a Springfree Trampoline

How long will it take to self-install a Springfree Trampoline?
For first time assembly, we recommend allowing 2 people about 2-3 hours to install a Springfree Trampoline. Our installation videos should give you an idea of what is involved in the installation. We recommend you watch the installation videos and review the Install Manual before self-installing by clicking here.
What is the process if my trampoline is being installed by Springfree or an authorized third-party installer?
Professional installers will come to your house and set up your trampoline, so you are immediately ready to jump! For health and safety reasons, we are unable to install your trampoline if in severe weather conditions. If this situation occurs, we will call you to arrange an alternate date and time for installation. The installers will assemble the trampoline in the location you desire. When possible, packaging may be removed.
Does a Springfree Trampoline require any maintenance or cleaning?
We recommend regular visual inspections of your Springfree Trampoline to ensure everything is as it should be. We also advise removing any leaves, debris or snow from the trampoline.

Be aware that some cleaning products contain harsh and abrasive chemicals, which can cause damage to your trampoline. For cleaning moss, mould and lichen, you can use Wet & Forget Original. You can also use a soft bristle brush or soft sponge and warm water with a mild dishwashing detergent. A water-blaster can be used to remove growths on the net, mat or frame.

For more information, click here.

If you have any questions regarding cleaning your Springfree please contact our Customer Care Team at 0800 586 772.
Are spare parts available?
Springfree is pleased to offer a full complement of replacement parts available for purchase. Please contact our Customer Care Team at 0800 586 772 to make an inquiry. You will need to provide your model when placing an order for a spare part.
Does Springfree suggest or support using any other installation tools other than the installation instructions, methods, or tools provided by Springfree when installing a Springfree trampoline?
Springfree expressly disclaims any liability that may arise from the user undertaking installation in a manner inconsistent with the exact installation instructions provided by Springfree, including but not limited to the user utilizing any other method or tool; not provided by Springfree.
What should I review before assembling and using my trampoline?
Before proceeding with assembly and use of the products, please ensure you have thoroughly reviewed the safety warnings regarding assembly, proper use of the trampoline, and important warranty information. Find the full document here.

Warranty FAQ

What if I purchased prior to 2017?
Please note that our warranty changed to 10-year coverage in September 2017. If you purchased your Springfree prior to September 1, 2017 click here for warranty details.
What is not covered?
This limited warranty is subject to the following terms:
- Springfree Trampoline shall not be liable for costs, damages or repairs incurred as a result of:
  - Trampolines purchased from an unauthorized dealer.
  - Improper installation not in accordance with the User Guide and Trampoline & Enclosure Assembly, Installation, Care, Maintenance, Safety, and Use Instructions manual.
  - Careless operation or handling, misuse, abuse and/or lack of maintenance or use not in accordance with the Trampoline & Enclosure Assembly, Installation, Care, Maintenance, Safety, and Use Instruction manual.
  - External sources such as weather events, theft, fire, fireworks, animal damage, cuts, burns or vandalism.
  - Repairs or alterations carried out by unauthorized parties or agents.
  - Use of the trampoline other than for private household purposes (ie: commercial or rental purposes), unless exempted by local legislation and laws.
  - This limited warranty does not cover misuse or minor imperfections in trampolines that meet design specifications or do not materially alter functionality.
How do I lodge a Warranty Claim?
Submit a Warranty Claim

If you believe you have a manufacturing fault or a product defect with your Springfree Trampoline and need to make a warranty claim, please complete the warranty claim form.

If you have any question about making a claim, please contact our Customer Care team at 0800 JUMP SAFE (0800 586 772).
Are there shipping costs?
Shipping costs associated with approved warranty claims will be covered by Springfree.
What are the trampoline Standards?
The only trampoline to continually meet the Australian Standards AS 4989:2015

Ideally, a trampoline should provide a stimulating environment that presents children with manageable challenges, through which they can find and test their limits and develop their gross motor skills. In providing these challenges, a trampoline must achieve a careful balance between risk and safety. Our white paper written by Dr. Keith Alexander gives an in-depth context to the Trampoline Standards as well as an academic and research overview of the Springfree trampoline. Click here to read more.
Do you keep my customer information?
Customer information is kept in accordance with our privacy policy, for record of warranty purchase. Click here for our privacy policy
Where can I find replacement parts?
Replacement parts for trampolines out of warranty are available to purchase. Click here

Pre order FAQ

How do I place a pre order?
We provide many opportunities to buy a Springfree Trampoline – take your pick!
- Conveniently buy from our online shop
- Visit the Springfree Trampoline Store in Christchurch
- Call our Customer Care Team at 0800 586 772
- You can also reach one of the Springfree team via live chat on this website for all Springfree related questions and where and how to purchase.
How does the pre order process work?
To secure a trampoline, payment must be made in full. You can cancel this order any time before shipping and receive a full reimbursement. One of our friendly team will notify you when your trampoline arrives at our Springfree Store. From there, we will be working hard to get it sent out to you as soon as possible – you can expect your trampoline to arrive within 15 working days of it being shipped.

If you have ordered an install, our team will be in touch to book a time to get you set up with your Springfree.
Where is my Springfree Trampoline coming from?
Your Springfree has been designed and perfected right here in Christchurch, New Zealand! Our engineers have searched high and low to ensure your trampoline is made of the highest quality parts, which is why we source our patented fiberglass rods from Pultron in Gisborne, and most of the plastics from Christchurch. As we grew, Springfree became a global business and have since built our own factory, with our own employees, and the best quality control facilities in the trampoline business. Our manufacturing facilities are located in China. Having invested in education and childcare for our associates, we are proud to be the only trampoline sold in New Zealand that is fully, vertically integrated – from design, to manufacturing, to dedicated offices and retail stores.

For more information check out this quick video which explains where the Springfree Trampoline comes from.
What is the expected wait time?
We anticipate your Springfree Trampoline to arrive at our Springfree Store in 4-6 weeks from opening up pre-orders. Our pre order process only begins when we have confirmation of the trampoline beginning their journey to New Zealand.

Please note, that with the current global inventory and shipping crisis delays are likely. We are working closely with our manufacturer and shipping companies to ensure we get you and your family bouncing as soon as possible. . We will keep you updated, via text, if any delays happen.
Will my trampoline arrive for Christmas?
We are only selling trampolines that we know will arrive in time for Christmas. We will keep you updated if any delays happen.